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IT SUPPORT TECHNICIAN JOB

Company:  ARGOS USA LLC
Country:  UNITED STATES
Location: 

ORLANDO, FL, US

Job Type: 
Job Category:  CORPORATE JOBS
Description: 

Argos, with over 80 years in the market, has become a benchmark in the industry of cement, ready mix concrete and aggregates through our operations in Colombia, the United States, Central America and the Caribbean. Our business model focuses on the client and on sustainable development, which means it is economically viable, respects people, and is environmentally friendly and responsible.

As a leader in its industry, Argos USA changes lives through the construction of building materials that encourage the dreams of millions around the U.S.

We are a team of talented individuals connected and united by the superior purpose of transforming the future through sustainable construction. We promote our employee's growth thanks to continuous learning and the challenges we all face in a dynamic, innovative, respectful and inclusive environment where the balance between work and life is paramount. We are diverse, creative and committed; working together while being supported by Argos’ competitive benefits program.

Join our experience, explore your possibilities and transform the future with us!

General purpose of the job

The position delivers a range of remote and on-site IT Helpdesk services to Argos users and operates as part of a support team based in the US and Colombia. Support for users is managed and tracked using the ServiceNow ticketing system and the IT Support Technician will ensure timely and responsive resolution of assigned tickets based on business priority. This position will be located in Orlando, FL and will involve travel to Argos plants and offices and some out of hours working.

Individual accountabilities

  1. Deliver Support for Windows 10 Desktops & Laptops, Mobile Devices, Citrix Thin Clients, Printers, Scanners, A/V Equipment, VOIP Telephony, LAN/WAN
  2. Monitor ticket queues, resolve assigned tickets with appropriate assistance from other team members and third party vendors, escalate tickets outside of SLA’s until resolved
  3. Deliver excellent customer service to end users in a timely fashion providing follow up as needed and documenting all end-user interactions in ServiceNow
  4. Work in conjunction with Level 1 TEX Call Center / Support Team to assist and expedite issue resolution
  5. Provide assistance to users for requests reported via the following channels: assigned tickets, direct user contact, or assigned by manager
  6. Responsible for installation, configuration and on-going maintenance of Desktop / Laptop computers, Printers, Mobile devices, WAN/LAN and peripherals
  7. Ensure adherence to Argos standards for hardware, software and licensing
  8. Deliver support for standard Argos IT applications and hardware including MS Office 365, Teams and Cisco Phones
  9. Ability to troubleshoot and resolve PC issues including hardware related faults, DHCP / DNS, Active Directory, wireless, printers, VPN
  10. Advise and educate on Argos best practices for end-user Cybersecurity
  11. Remote and desk-side installation of business specific software packages, tools, and patches
  12. Support IT projects and deployments including SD-WAN, PC Refresh, System Updates
  13. Ensure adherence to Argos IT policies for computer and internet usage

Education

Associate Degree or Certificate

Technical knowledge and certifications

  • Windows 10
  • Desktop and Laptop Hardware Setup and Troubleshooting
  • Basic Network Troubleshooting
  • iOS and Mobile Device Support
  • Basic Cybersecurity Best Practices
  • MS Office 365
  • LAN Cabling

Area of experience

General IT and PC Support

Languages

C2: Advanced - Native

From $57,023.00 to $71,278.00

 

We are an Equal Opportunity Employer. We embrace diversity in all aspects of our business.

CEM-MAP


Nearest Major Market: Orlando

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