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DISPATCH SUPERVISOR JOB

Company:  ARGOS USA LLC
Country:  UNITED STATES
Location: 

GAINESVILLE, FL, US

Job Type: 
Job Category:  READY MIX CONCRETE BUSINESS JOBS
Description: 

Argos, with over 80 years in the market, has become a benchmark in the industry of cement, ready mix concrete and aggregates through our operations in Colombia, the United States, Central America and the Caribbean. Our business model focuses on the client and on sustainable development, which means it is economically viable, respects people, and is environmentally friendly and responsible.

As a leader in its industry, Argos USA changes lives through the construction of building materials that encourage the dreams of millions around the U.S.

We are a team of talented individuals connected and united by the superior purpose of transforming the future through sustainable construction. We promote our employee's growth thanks to continuous learning and the challenges we all face in a dynamic, innovative, respectful and inclusive environment where the balance between work and life is paramount. We are diverse, creative and committed; working together while being supported by Argos’ competitive benefits program.

Join our experience, explore your possibilities and transform the future with us!

General purpose of the job

Responsible for managing all aspects of dispatch operations from order placing to the delivery of ready mix concrete.  Ensures production and delivery efficiencies and best in class customer service. Develops relationships with all stakeholders and communicates needed information among all levels of the organization.  Manages the daily operation of the dispatch office along with scheduling start up and shut down of plants, drivers and trucks.  Coordinates daily workload with plant personnel. Understands, implements, and maintains the correct mix design for jobs submitted. Maintains complete and accurate documentation of records, reports and sales

Individual accountabilities

  • Manages the daily operations of the dispatch office including overseeing the work of dispatchers, managing the truck fleet and directing drivers to and from the job site to insure timely delivery of concrete and/or materials to customers.  Directs area personnel as how to schedule Mixer Operators for upcoming jobs, including when they begin and end.
  • Manages the daily ordering of raw materials for concrete for all plants in the subdivision to meet order demands but not to exceed the budgeted Days Inventory for the subdivision.
  • Ensures each job order has the correct raw material mix design according to the specifications submitted by the customer.  Reports any rejected loads to the Operations and Division Manager.  Coordinates any returned concrete with respective plant manager to resell or dispose.
  • Maintains the mix design inventory including developing and implementing new mix designs, adjusting current mix designs and ensuring the correct mix design is used according to the job's specifications. 
  • Encourages a positive working relationship between the dispatch office and area personnel to ensure customers' jobs are serviced according to job specifications. Maintains appropriate discipline and compliance with all applicable rules and policies.  Conducts employee performance reviews, hires employees and administers discipline and trains dispatch as needed.          
  • Encourages a positive working relationship with customers to ensure their jobs are properly serviced; including identifying serving issues and resolving customer disputes as they arise.
  • Directs the customer in the products needed to meet the job's required specifications. 
  • Accurately ensures all orders, deliveries and materials inventories for the area are recorded.  
  • Efficiently schedules drivers, properly uses raw materials (mix design) and meets the demands of customers.  
  • Communicates daily to the Operations and Sales Managers any problems encountered with customers, area personnel, equipment and any matters relating to the operation of the business.
  • See that all accidents and incidents, safety procedures, and emergency response situations are reported to Operations Manager & Division Manager.
  • Immediately handle any safety violation and report in writing to Operations Manager & Division Manager.
  • Immediately handle any situation that requires an immediate response, and report in writing to the respective manager.
  • Participation in order entry, dispatching, and batching functions of the company.
  • Generate and maintain dispatch budget for office, employees, and vehicles.
  • Other duties or special projects as assigned by higher management

Education

Undergraduate

Technical knowledge and certifications

Training: Dispatching, working knowledge of Concrete products

Technical knowledge and certifications: SAP

Area of experience

Dispatching

Languages

English

 

We are an Equal Opportunity Employer. We embrace diversity in all aspects of our business.

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Nearest Major Market: Gainesville

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