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SERVICE DELIVERY MANAGER (ALPHARETTA) JOB

Company:  ARGOS USA LLC
Country:  UNITED STATES
Location: 

ATLANTA, GA, US

Job Type: 
Job Category:  CORPORATE JOBS
Description: 

Argos, with over 80 years in the market, has become a benchmark in the industry of cement, ready mix concrete and aggregates through our operations in Colombia, the United States, Central America and the Caribbean. Our business model focuses on the client and on sustainable development, which means it is economically viable, respects people, and is environmentally friendly and responsible.

As a leader in its industry, Argos USA changes lives through the construction of building materials that encourage the dreams of millions around the U.S.

We are a team of talented individuals connected and united by the superior purpose of transforming the future through sustainable construction. We promote our employee's growth thanks to continuous learning and the challenges we all face in a dynamic, innovative, respectful and inclusive environment where the balance between work and life is paramount. We are diverse, creative and committed; working together while being supported by Argos’ competitive benefits program.

Join our experience, explore your possibilities and transform the future with us!

General purpose of the job

Making sure that IT services and SLA defined with Argos Colombia, SUMMA and all third party IT vendors and suppliers are being seamlessly delivered 

Individual accountabilities

  • Overseeing the delivery of IT services from Argos Colombia to Argos USA defined in the SLAs, to ensure the consistent delivery of a high quality service in an effective and timely manner.
  • Monitoring IT support functions to identify issues and needs to implement improvement activities wherever necessary
  • Analyze SUMMA, Argos Colombia and internal IT processes to propose and create strategies for service delivery optimization
  • Recommend improvements on IT services delivered by SUMMA and Argos Colombia and monitor that actions are implemented on time for service delivery upgrades
  • Collaborate with technical IT teams to set standards for SLAs
  • Build relationships with business partners to determine IT services, delivery criteria, and solutions for issues that may arise
  • Define and track service metrics to assess services performance and to improve, and refine services wherever necesary
  • Define and provide regular reports on performance of the SLAs
  • Create and maintain up to date service delivery agreements and procedures
  • Develop relationships with SUMMA IT leaders and Argos Colombia IT leaders to provide feedback and to establish channels to maintain and improve services
  • Manage and track IT SLAs costs to ensure compliance with IT and business budget

Education

Bachelor´s Degree in Computer Science

Technical knowledge and certifications

  • Excellent leadership and customer service skills
  • Significant experience in IT end-user support
  • Experience working in a global role and working with people from different cultures 
  • Strong knowledge of the principles and processes of infrastructure development
  • Basic legal understanding of IT contracts and service agreements
  • Skills in negotiation and issue resolution
  • Ability to prepare and track budgets

Area of experience

  • 3 - 6 years
  • Foundational knowledge of technology and IT operations

Languages

English C2: Advanced - Native

 

We are an Equal Opportunity Employer. We embrace diversity in all aspects of our business.

CEM-MAP


Nearest Major Market: Atlanta

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