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IT SUPPORT TECHNICIAN JOB

Company:  ARGOS USA LLC
Country:  UNITED STATES
Location: 

ALPHARETTA, GA, US

Job Type: 
Job Category:  CEMENT BUSINESS JOBS
Description: 

Argos, with over 80 years in the market, has become a benchmark in the industry of cement, ready mix concrete and aggregates through our operations in Colombia, the United States, Central America and the Caribbean. Our business model focuses on the client and on sustainable development, which means it is economically viable, respects people, and is environmentally friendly and responsible.

 

General purpose of the job:

 

Possesses a strong customer service orientation, sound technical skills, integrity and a passion for excellence. The right candidate will be extremely detail-oriented, able to multi-task in a demanding environment, and possesses exceptional communication and organizational skills. This position will provide day to day desktop and IT support to the Argos business and report to the Service Delivery Manager The right candidate will have a “do whatever it takes” attitude to support Argos and possess great pride in their work. This position will involve occasional travel and out of hours working.

 

 

Main Responsibilities

  • Provide responsive high quality hardware and software support to Argos business users in US
  • Deliver remote and on-site support with ability to travel away from home on short notice
  • Deliver Support for Windows 7/10 Desktops, Laptops, Mobile Devices, Thin Clients, Printers, Scanners, A/V Equipment, VOIP Telephony, LAN/WAN
  • Monitor ticket queues, resolve tickets with appropriate assistance from other team members and third party vendors, escalate tickets outside of SLA’s until resolved
  • Work closely with Level 1 Call Center / Support Team to assist and expedite resolution
  • Manage all open tickets in Service Now ticketing system in a prompt and timely fashion; document all end-user interactions
  • Provide requested assistance by end-users from the following channels: assigned tickets, user walk-up and calls, or assigned by the service delivery manager.
  • Responsible for installation, configuration and on-going maintenance and usability of desktop / laptop computers, printers, handheld / mobile devices, peripheral equipment and software within established standards and guidelines.
  • Setup new clients and imaging of standard laptops and desktops (Dell).
  • Troubleshoot issues with desktops and notebooks including: connectivity, blue screens, viruses and printing for both on- and off-site users; coordinate and schedule with Dell Engineers for on-site break-fix.
  • Ability to provide troubleshooting assistance for IT-supported PC issues and local support; DHCP / DNS, Active Directory, wireless / wireless hotspots, printers, viruses, remote access (VPN) and Windows Domain account issues.
  • Support experience with MS Office products, Teams
  • Remote and desk-side installation of various software packages, RMX and CEM tools, and patches
  • Position will involve out of hours working and occasional travel.

 

Skills

  • Excellent troubleshooting capabilities and outstanding customer service and support skills.
  • Solid knowledge of Windows 7/10 in an enterprise environment
  • LAN/WAN troubleshooting skills
  • Proven track record of delivering end user support and working with ticketing systems
  • Ability to work well with other people in a team-oriented environment
  • Must be professional, self-motivated, resourceful, flexible and work with minimal supervision
  • Bilingual English/Spanish an advantage

 

 

Qualifications

  • Associate or 2 Year Technical Degree, Preferred
  • 3+ years’ experience in a corporate Helpdesk and/or Desktop Support environment.

 

We are an Equal Opportunity Employer. We embrace diversity in all aspects of our business.

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Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta

Job Segment: Bilingual